Debt Manager-FitAgent

FICO Debt Manager is widely used across industries like banking, telecommunications, government, and healthcare for managing collections and debt recovery. However, the legacy software was outdated, both in terms of functionality and its alignment with FICO’s current brand and style guide. A team consisting of engineers, a product manager, and two designers was tasked with re-envisioning and modernizing Debt Manager to better reflect the brand and meet evolving user needs.

After four years of design and development, the reimagined Debt Manager was successfully modernized and well-received by users. In 2021, FICO sold its Collection & Recovery business to Jonas Software, a subsidiary of Constellation Software Inc.

Throughout the full design lifecycle from early concept to general availability, I supported the UX designer and broader team in delivering high-quality product experiences:

UX Design Support
Contributed to user flows, wireframes, and design strategy during early-stage discovery and iteration.

Design Review & Quality Assurance
Reviewed daily builds to ensure design consistency, accuracy, and alignment with UX intent.

Cross-Functional Collaboration
Worked closely with stakeholders, project managers, engineers, and UX designers to align execution with product requirements.

UI Design Execution
Transformed Axure wireframes into polished UI designs in Sketch, applying the existing style guide.

Engineering Handoff
Produced detailed design annotations and specifications to ensure accurate implementation by engineering teams.